Purpose
This refund policy outlines the guidelines and procedures for refunding payments made for healthcare services provided by Kleyn Healthcare. We strive to ensure transparency and fairness in our refund process.
Eligibility for Refunds
- Service Non-Delivery: If, for any reason, we are unable to provide the healthcare services as agreed upon or scheduled, you may be eligible for a refund.
- Overpayment: If you have made an overpayment for healthcare services, the excess amount will be refunded to you.
- Cancellation and Rescheduling: If you cancel or reschedule a healthcare service appointment within the specified timeframe (e.g., 24 hours before the scheduled appointment), you may be eligible for a refund as per our cancellation and rescheduling policy.
Refund Criteria
| Criteria | Percentage of Refund |
|---|---|
| Service Non-Delivery from Kleyn Healthcare | 100% |
| Cancellation - more than 24 hours before appointment | 100% |
| Cancellation - 4-24 hours before the appointment | 50% |
| Up to 4hours before the appointment | No Refund |
| No Show / Intimation from Patient | No Refund |
Refund Procedure
- Requesting a Refund: To request a refund, please contact our customer service department through the provided contact information within 7 calendar days from the date of the incident or the payment. Please provide the relevant details, such as your name, contact information, payment details, and the reason for the refund request.
- Review and Processing: Upon receiving your refund request, we will review the request and the associated circumstances. We may require additional information or documentation to process the refund. Our team will aim to process your refund request promptly and efficiently.
- Refund Methods: Refunds will be issued using the same method as the original payment, unless otherwise agreed upon. If the original payment was made by credit card, the refund will be issued to the same credit card. If the original payment was made by another method (e.g., cash, cheque, online payment), the refund will be issued accordingly.
Refund Deductions
- Administrative Fees: In certain cases, an administrative fee may be deducted from the refund amount to cover any administrative or processing costs associated with the refund.
- Non-Refundable Services: Certain healthcare services or charges may be non-refundable as specified in our terms and conditions or as agreed upon during the initial service agreement.
Timelines for Refunds
We strive to process refunds promptly. However, the timeframe for receiving the refunded amount may vary depending on the payment method, banking procedures, and other external factors beyond our control. We will provide an estimated timeline for the refund process upon reviewing your request.
Disputed Refunds
If you disagree with the refund decision or have any concerns regarding the refund process, please contact our customer service department to address the issue. We will work with you to resolve any disputes or concerns in a fair and timely manner.
Policy Updates
This refund policy is subject to change without prior notice. Any updates or modifications to the policy will be communicated through our official website or other appropriate channels.